openITCOCKPIT version 4.6.0 has been released. This release is packed with new features and improvements so update now ๐
SLA Reporting
One of the new major features is the Service-level agreement (SLA) Module. The model can be used to define one or multiple SLAs with different thresholds.
The SLA module follows the same logic as all reports from openITCOCKPIT, so you can decide if outages that occurs during a scheduled downtime (maintenance) should be ignored.
In addition it is possible to define own time periods (for example 24x7 or 5x8) and bank holidays for the SLA calculation.
The complete documentation is here available.
SLAs could be assigend via a host template, the host configuration or through a mass assignment. The SLA calculation will be done one a day.
The current availability will be shown at the details page of a host or service. There is also a detailed overview about the current availability per host and service available.
Of course the SLA Module also provide an overview of all objects which are taken into account by the SLA.